Delivery Information


We arrange deliveries of your ordered EMOTI Belgian chocolate gifts by DHL or Fed Ex as a professional shipping companies to make sure that each ordered chocolate gift will be delivered in timer and in excellent condition. We packed every orders in cartons in which the products are protected with air cushions or plastic bubbles and any empty space is filled up to prevent the movement of the product during. 

Orders with deliveries in EU  

EU deliveries are charged at 29 €. The transport time depends on the delivery address, but in general deliveries will be made within approximately 5--10 working days from the dispatch date. You can always track your purchase with the tracking number a link will be emailed to you so you can follow your chocolate gift. We deliver on a daily basis except for weekends and public holidays. If your gift has not been delivered within the agreed period, then please get in touch with us as soon as possible.  We do not deliver to P.O. Boxes or military bases.  At hospitals or companies we will deliver at the reception desk.

Orders with deliveries outside of the EU 

Shipping costs to countries outside the European Union may vary according to the final destination between 39 Euro for Canada and 49 Euro for the others. These costs will be indicated on your shopping bag, as you checkout, before paying.  The transport time depends on the delivery address, but in general deliveries will be made within approximately 8-10 working days from the dispatch date. You can always track your purchase with the tracking number a link will be emailed to you so you can follow your chocolate gift.

Due to temperature risks we do not recommend delivery to the countries at the period of hot summer day. We have no control over the temperature of your order in transit, so cannot accept responsibility for melted chocolates. Please contact us before place the order.

We deliver on a daily basis except for weekends and public holidays. If your gift has not been delivered within the agreed period, then please get in touch with us as soon as possible. We do not deliver to P.O. Boxes or military bases.  Please note we do not currently ship to USA, Please kindly contact us for shipping cost quotation prior to placing your order.

Customs charges

It may happen that the customs in some counties may add additional fees, which’s are not calculated at our prices and at this case we will inform you immediately at the same time we reserve the right to refuse an order if we think that it will be delivered unsafe